Course Descriptions

Wise Words

Testimonials

A claims processor e-mailed us:

"I have been in the medical claims field for over thirty years. At my new job I was introduced to your CPT Tour (MedCodes) and Medical Claims Processing (MedClaims). Even with all of my experience, I learned things from your courses. There is a real need in the insurance world for your products. I hope the word has gotten out about your great products."
Mary Wagen

A TPA in Chicago hired only experienced processors. They didn't have staff to train an inexperienced person. They experimented with the Medical Claims Processor Training Program (MedClaims) to see if the program worked. Pleased with the results, they purchased the program. Now they have much more flexibility during the hiring process. This change returned their investment in the program. The President wrote: "We feel you have an excellent product. We trained one new adjuster, skeptically. Our trainee was a productive adjuster within 30 days which far exceeded our expectations!"

A TPA in Houston purchased the Medical and Dental Training Programs. It sparked their imagination. They used the programs to refresh their experienced processors, to train new hires, and they integrated the demo into their sales presentations. The trainer reported that her training time was reduced significantly, freeing her to spend time on other duties, such as auditing. She wrote: "Just by using Acclaim Services' Medical and Dental Training Programs to instruct our new employees, we've received a very good return on our investment."

An insurance company in Oregon reorganized into teams to reach business goals to increase customer satisfaction and employee job satisfaction. This process required cross training customer service representatives, eligibility clerks and claims processors. With 60 employees on the floor and one trainer, they found The Medical and Dental Training Programs invaluable. The Vice President of Operations said: "The Medical and Dental Training Programs were a lifesaver. Without them, we would have had to hire at least one more trainer. Our trainer works one-on-one with the employees and integrates your programs into the process. After a year and a half, job satisfaction is high, turnover is down, and production is higher than ever."

A Self-Insured in Ohio hired an outside company to train its claims processors every year, even though they were not pleased with the results. They used the Medical Claims Training Program to bring their training in house. Their trainer reported: "When we trained our first inexperienced employee with the program, we didn't use other formal training materials (to test the results of this program). The program works! After three months, she hadn't made a single mistake processing claims."

A TPA in Colorado won its first dental claims processing contract. They used the Dental Claims Processor Training Program to cross train their medical processors. The Manager reported: "We trained a processor using the Dental Claims Training Program who had never paid dental claims. Three weeks later, she was paying 100 to 150 claims a day with 99.9% accuracy."